Product Tracking

A tracking number will be provided on all shipments.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Shipping Policy

Shipping Policy

SHIPPING

At Bija Bijoux we strive to process your order as quickly and carefully as possible. Once your order is processed we will email you a notification that your items have shipped and provide you with the tracking information.

Canadian Orders:All Canadian orders placed with Bija Bijoux are processed, packed and shipped within Canada from Ottawa, ON.  All packages are shipped using Canada Post, a reliable carrier servicing even the most remote corners of Canada.  ** Note:  During Covid, local Ottawa packages may be delivered, by hand, for the same price, in order to expedite delivery.

Outside Canada:
International orders are shipped via Canada Post. Orders to the U.S. will be charged a standard $25.00 CAD shipping fee with tracking. Overseas orders will be charged a standard $45.00 CAD shipping fee. Additional duties, customs, and sales taxes may be added separately in accordance with your state or country’s specific requirements.

RETURNS & EXCHANGES

Bija Bijoux Return & Exchange Policy
We’ll gladly accept returns within 14 days of receipt of your purchase for an exchange or refund, provided that it has not been worn or altered.  A return authorization will be required before we can accept returned items.  Please write the Return Authorization # on the outside of your return package as well as inside the package, together with your contact information.  Shipping charges are non-refundable.  Gifts may be exchanged for items of equal or greater value with a receipt.  Bija Bijoux is not responsible for items lost or damaged during transit.

Questions? Please email margo@bija-bijoux.com